We do not sell to the direct public, we are 100% a B2B Distributor of Australian-owned kids' scooter brands Root Industries & i-Glide servicing Australian & New Zealand retailers.

If you are a retailer outside of Australia or New Zealand please enquire here

How do i become a stockist?

Apply here via our quick & easy registration form & you will receive a response within 48 hours

Are you a past stockist of Freestyle Distribution?

If you are an existing retailer of Freeestyle Distribution, firstly,
Welcome back.

Skip the waiting queue, please complete a registration form with RI Distribution here & we will make your application a priority

How do i see your products & price list?

In order to see our products & price list you will need to apply as a stockist via our application here

Not wanting to apply just yet as a stockist, just wanting to view the products/prices
View our products here

How do I update my account information?

Log into your account, you will see a option view address there you will see an edit or add new address option.

Need further assistance contact us here

What are the warranty terms?

RI Distribution guarantees its products for the warranty period to be of acceptable quality in accordance with section 54 of the Australian Consumer Law.

The warranty covers a period of 12 months from the original date of purchase by the end consumer.

The warranty covers manufacturing defects which result in the product being of unsatisfactory quality.

The warranty covers goods that have been sold within Australia by RI Distribution, where a valid receipt of purchase can be provided by the retailer, both of their purchase from RI Distribution, and that of their end consumer......

Log in to view our full Warranty Policy for Stockists here


How do I claim a warranty?
Submit your warranty claim here

RI Distribution has agreed to supply to the Retailer on a non-exclusive basis, products from
the selected brands described in Schedule.

A. along with all required parts for those products
(collectively referred to hereinafter as ‘the product’) for the period set out in this agreement
and on the terms and conditions set out in this agreement.

B. The Retailer has represented that it is experienced in the sale of the products, and RI
Distribution has satisfied itself that the Retailer has established a genuine retail and/or
eCommerce business with its own commercial warehouse/retail shop for stock holding.

C. The retailer has agreed to purchase the brands nominated in Schedule A, exclusively from
RI Distribution and will not purchase and or reproduce any such products from those
brands through any manufacturer/agent other than RI Distribution Pty Ltd.

D. In consideration of the terms and covenants of this agreement, and other valuable
consideration, the parties agree as follows.

Please log in to view our full Retailers Agreement here

How do I report a stockist breaching the Resellers Agreement?
Submit your concern here

What are your delivery times?
Generally, the standard shipping time is between 4-6 business days.

Our Distribution Centre is located in SEQ Australia, delivery times are expected to be shorter in these regions.

What locations do you ship to?
We ship nationwide to Australia & New Zealand.

We have built great relationship with AUS & NZ carriers providing our stockist with fast & affordable frieght.

Calculated shipping rates are determined at checkout.

I am a retailer not in Australia or New Zealand, do you have other distributors globally?

Yes, if you are a retailer outside of Australia or New Zealand please enquire here

Do you offer dropshipping?
No

How do I get my order tracking number?
Please contact our team via our submission form here,


My order arrived with missing/damaged/wrong items?
Please contact our team via our submission form here,


How do I adjust my order?
Please contact our team via our submission form here or request a call here


I need to be re-invoiced for an order?
Please contact our team via our submission form here,

I would like to speak to someone before I place my order?
Please request a call back here or contact our team via our submission form here,

What are your available Payment options?
Our payment options is Credit/Debit Card & Bank Deposit.

30-day accounts are currently not available.

How do I access brand content?
Brand content is only available to our approved stockists, you can log in & access the drives here


How do I request marketing material?
Marketing content is only available to our approved stockists, you can log in & access the request form here

How do I enquire if Root Industries &/or i-Glide can support an event I am attending?


How do I enquire to collaborate with the brands directly?